Terms & Conditions

1. Services

Markeb Media provides professional property marketing media services, including but not limited to:

  • Photography

  • Videography

  • Drone Footage

We reserve the right to modify, suspend, or discontinue any service at any time without prior notice.

2. Payment Terms

  • Card Details at Booking: At the time of booking, clients provide valid card details to secure their reservation.

  • Automatic Payment: Full payment is charged automatically once editing begins. Markeb Media will issue a notification confirming editing has started, at which point payment is processed.

  • Upfront Payment Option: Clients may choose to pay in full upfront at the time of booking.

  • Secure Processing with Stripe: Markeb Media does not store or process card details directly. All card details are securely stored and processed by Stripe, our third-party payment provider. Stripe is a PCI DSS–compliant payment processor.

  • Failure of Payment: If payment is declined or not successfully processed, Markeb Media reserves the right to withhold delivery of media until payment is completed.

3. Cancellation and Refund Policy

  • Individual Bookings: Clients may cancel a booked service by providing at least 24 hours’ notice before the scheduled shoot.

  • Late Cancellations: Cancellations made within 24 hours of the scheduled shoot may be charged in full.

  • No Refunds for Completed Work: Once media has been produced, no refunds will be offered.

  • In the event of cancellation, any media produced prior to cancellation will remain the property of Markeb Media until full payment is received.

4. Delivery of Media

  • Markeb Media aims to deliver high-quality media within 48 hours of the shoot.

  • All media will be delivered digitally via a secure online link or cloud storage service.

  • Ownership of the media will only transfer to the client upon full payment.

5. Usage Rights and Intellectual Property

  • Markeb Media retains ownership of all media created until full payment is received.

  • Upon full payment, the client is granted a non-exclusive, perpetual, and non-transferable license to use the media for promotional purposes related to their business or property marketing.

  • Clients are prohibited from reselling, transferring, or redistributing the media without prior written consent from Markeb Media.

6. Revisions and Amendment Requests

  • Amendment Deadline: All revision requests must be submitted within 7 days from the initial delivery date.

  • Free Amendments: Clients are entitled to two free amendments per project (applicable to photography, videography, or drone footage).

  • Additional Amendments: Any further amendments may incur additional charges, which will be confirmed prior to work commencing.

  • Delivery Timeline Impact: Amendment requests may extend the original delivery timeline. Requests requiring extensive changes or re-shoots may not be feasible.

  • Pre-Shoot Specifications: Clients must specify any details or elements they do not want included in the media prior to the shoot. Failure to do so may result in additional charges for re-shoots.

7. Limitation of Liability

Markeb Media will not be liable for:

  • Technical issues arising in accessing or downloading the media.

  • Any indirect, incidental, or consequential damages arising from the use of our services.

  • Delays or failure in performance due to events beyond our control, including but not limited to natural disasters, equipment failure, or regulatory changes.

8. Drone Operations

  • All drone operations are conducted in compliance with UK Civil Aviation Authority (CAA) regulations.

  • All drone activities are subject to weather conditions and legal restrictions at the time of the shoot.

9. Data Usage and Privacy

  • Payment data is processed securely by our payment provider, Stripe.

  • Markeb Media never stores clients’ card details.

  • All transactions are encrypted and processed in accordance with PCI DSS and UK data protection regulations.

  • Personal data collected by Markeb Media (such as name, email, phone number, and property address) is used solely for providing services, processing payments, and improving customer experience.

  • For more details on how Stripe handles data, please refer to Stripe’s Privacy Policy.

10. Amendments to Terms

Markeb Media reserves the right to amend these Terms & Conditions at any time. Changes will be posted on this page, and continued use of our services constitutes acceptance of the updated terms.

11. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes arising under these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.