Privacy Policy

Effective Date: 12/10/2024

1. Introduction

At Markeb Media, we are committed to protecting your privacy and ensuring that your personal information is handled securely. This Privacy Policy explains how we collect, use, store, and share your information in compliance with UK law and the General Data Protection Regulation (GDPR).

By using our website and services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect and process the following types of personal data:

a. Contact Information

  • Name

  • Email address

  • Phone number

b. Property Information

  • Property address

  • Property details relevant to our services

c. Payment Information

  • Payment details are collected securely through Stripe, our trusted third-party payment provider.

  • Markeb Media does not store your full card details. Card information is encrypted and securely stored by Stripe.

d. Amendment Requests

  • Customer name

  • Email address

  • Tracking code

  • Amendment type and description
    These details are collected solely for processing amendment requests.

e. Other Information

  • Any additional details you voluntarily provide when using our services, including communication preferences.

3. How We Use Your Information

We use your personal data to:

  • Provide our services, including photography, videography, and drone footage.

  • Process payments automatically via Stripe when bookings are made or when content editing begins.

  • Deliver your media within 48 hours of the shoot.

  • Communicate with you regarding bookings, queries, and customer support.

  • Process amendment requests within the 7-day window.

  • Improve our services and offer relevant updates or promotions (only with your consent).

  • Ensure compliance with legal obligations and business operations.

4. Use of Media for Marketing and Promotion

By booking our services, you agree that Markeb Media may use the images and videos captured from your property for marketing and promotional purposes, including but not limited to:

  • Displaying them on our website

  • Posting them on social media platforms

  • Including them in marketing materials, advertisements, or case studies

Opt-Out Option: If you do not wish for your media to be used in this way, you can opt out at any time by notifying us in writing at commercial@markebmedia.com.

5. Data Sharing

We do not sell, rent, or share your personal data with third parties for marketing purposes. However, we may share your data in the following circumstances:

a. Service Providers

  • Payment processing: Stripe

  • Cloud storage and media delivery: (e.g., Dropbox, OneDrive, or equivalent)

  • Project management tools (e.g., Airtable)

b. Legal Requirements

  • If required by law, we may share your data with law enforcement or regulatory authorities to comply with legal obligations or for fraud prevention.

c. International Data Transfers
Some of our service providers (such as Stripe and Airtable) may process data outside the UK/EU, including the United States. Where this occurs, your data is protected by Standard Contractual Clauses (SCCs) or equivalent safeguards to ensure GDPR compliance.

6. Data Security

We take appropriate technical and organizational measures to safeguard your personal data against unauthorized access, disclosure, loss, or misuse.

  • Only authorized personnel have access to your data.

  • Payment details are encrypted and processed securely via Stripe.

  • Our systems are regularly monitored and updated to protect against potential security threats.

7. Retention of Data

We retain your personal data only for as long as necessary to:

  • Fulfill the purposes for which it was collected.

  • Comply with legal, tax, or regulatory obligations.

  • Resolve disputes and enforce our agreements.

Once your data is no longer required, we securely delete or anonymize it.

8. Your Rights Under GDPR

Under GDPR, you have the following rights regarding your personal data:

  • Right to Access – Request a copy of the personal data we hold about you.

  • Right to Correction – Request corrections to inaccurate or incomplete data.

  • Right to Deletion – Request deletion of your personal data (where applicable).

  • Right to Restriction – Request restrictions on how we process your data.

  • Right to Objection – Object to the processing of your data for marketing purposes.

  • Right to Data Portability – Request your data in a structured, machine-readable format.

To exercise any of these rights, contact us at commercial@markebmedia.com.

9. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and improve our services.

  • Cookies are small text files stored on your device when you visit our site.

  • They help us understand how you interact with our site and optimize your browsing experience.

You can manage or disable cookies through your browser settings.
By using our website, you agree to our use of cookies.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on our website with the revised effective date.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

📧 Email: commercial@markebmedia.com